Experiences

• Some areas will be closed—To keep everyone safe, we will be closing some experiences, including the Busy Beaver Lodge on the lowest level. We know this is disappointing. We’re hard at work finding additional ways to engage our visitors.
• Entering the building— Upon entry we ask guests to please sanitize your hands, there is complimentary hand sanitizer on the front desk.  Once payment is made we will ask you to sign a contact tracing form. These procedures are in place for the safety of all visitors and employees.

Screening

• Follow the checklist—Before your visit, please consider these screening questions:
  • Have you experienced any COVID-19 symptoms in the last 14 days, which may include fever, cough, sore throat, runny nose, loss of taste or smell, nausea, vomiting or diarrhea, or difficulty breathing?
  • Have you had close contact with or cared for someone who has been sick or diagnosed with COVID-19 in the last 14 days?
  • Have you returned from travel outside of Canada in the last 14 days?
• Stay home if you feel sick—If any members of your group answer yes to any of these questions, please stay home and plan your visit for a day when you are feeling better—so we can keep everyone safe. For Guided Tours, if you need to reschedule your visit, we will gladly exchange your time for another day, subject to availability.

Expectations

• Always bring your mask—In accordance with Public Health Guidelines, all visitors over the age of 5 are required to wear a mask or face covering. Visitors, including children, who are unable to wear a mask or face covering for medical reasons will be exempt from this requirement. Please be considerate of those unable to wear a mask or face covering due to certain health conditions. If you have any concerns about another visitor, speak to a staff member of the Fluvarium.
• We support a safe and respectful environment for all guests and employees—The Fluvarium’s goal is to create a safe, respectful and welcoming space for guests, employees and partners. We will not tolerate discrimination or harassment—on-site or online. We will deny entry or revoke access to any individual who violates this code of conduct.

One-way Paths

• Follow the signs—All visitors will be asked to follow directional signage to allow for one-way traffic through the building. This path will help ensure we’re all keeping our distance.

Physical Distancing

• Keep a safe distance from other groups— We’ll be asking visitors to maintain a 2-metre distance from anyone outside of their group while viewing the exhibits and moving through the building.
• Follow capacity limits—In elevators, no more than one family are permitted. Washrooms are also closed to non-visitors, this means we can only allow washrooms to be used buy paying visitors of the centre to reduce capacity in our washrooms and for contact tracing. Park Trail users must plan accordingly.

Cleaning 

• We’re cleaning regularly—Our enhanced cleaning protocols will include frequent cleaning of key touchpoints during the day, especially in high-traffic areas such as elevators, railings and washrooms. All exhibits will be cleaned regularly.